/* ─── Design tokens ───────────────────────────────────────────────────────── */
:root {
  --sidebar-bg:       #091F40;
  --sidebar-border:   rgba(255,255,255,0.07);
  --sidebar-text:     rgba(255,255,255,0.65);
  --sidebar-text-hi:  #ffffff;
  --sidebar-active:   rgba(255,255,255,0.13);
  --sidebar-section:  rgba(255,255,255,0.28);
  --sidebar-hover:    rgba(255,255,255,0.07);
  --sidebar-w:        242px;

  --accent:           #2563EB;
  --accent-light:     #EFF6FF;
  --accent-dark:      #1D4ED8;

  --success:          #15803D;
  --success-bg:       #F0FDF4;
  --success-border:   #86EFAC;

  --warn:             #B45309;
  --warn-bg:          #FFFBEB;
  --warn-border:      #FCD34D;

  --danger:           #B91C1C;
  --danger-bg:        #FEF2F2;
  --danger-border:    #FECACA;

  --emergency:        #DC2626;
  --emergency-bg:     #FEF2F2;

  --surface:          #FFFFFF;
  --surface-1:        #F4F7FB;
  --surface-2:        #EEF2F9;
  --border:           #E2E8F0;
  --border-strong:    #CBD5E1;

  --text-1:           #0F1729;
  --text-2:           #475569;
  --text-3:           #94A3B8;

  --topbar-h:         54px;
  --footer-h:         60px;

  --shadow-sm:  0 1px 3px rgba(15,23,41,0.08), 0 1px 2px rgba(15,23,41,0.05);
  --shadow-md:  0 4px 8px -2px rgba(15,23,41,0.09), 0 2px 4px -2px rgba(15,23,41,0.06);
  --shadow-lg:  0 12px 24px -4px rgba(15,23,41,0.10), 0 4px 8px -2px rgba(15,23,41,0.06);

  --r-sm: 4px;  --r-md: 8px;  --r-lg: 12px;  --r-xl: 16px;  --r-full: 9999px;

  --font: 'Inter', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif;
  --font-mono: 'JetBrains Mono', 'Fira Code', ui-monospace, monospace;
}

/* ─── Reset ───────────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 14px; }
body { font-family: var(--font); background: var(--surface-1); color: var(--text-1); line-height: 1.5; -webkit-font-smoothing: antialiased; }
a { color: var(--accent); text-decoration: none; }
button { font-family: inherit; cursor: pointer; }
input, select, textarea { font-family: inherit; font-size: inherit; }
.hidden { display: none !important; }

/* ─── Login page ──────────────────────────────────────────────────────────── */
.login-page {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  background: linear-gradient(135deg, #091F40 0%, #1a3a6e 100%);
  padding: 20px;
}
.login-card {
  background: var(--surface); border-radius: var(--r-xl);
  box-shadow: var(--shadow-lg); padding: 36px 32px; width: 100%; max-width: 380px;
}
.login-logo { display: flex; align-items: center; gap: 12px; margin-bottom: 24px; }
.login-logo-icon { width: 44px; height: 44px; }
.login-logo-text { line-height: 1.2; }
.login-logo-text strong { font-size: 15px; font-weight: 700; color: var(--text-1); display: block; }
.login-logo-text span { font-size: 11px; color: var(--text-2); }
.login-card h2 { font-size: 20px; font-weight: 700; margin-bottom: 4px; }
.login-sub { font-size: 13px; color: var(--text-2); margin-bottom: 24px; }
.form-field { margin-bottom: 16px; }
.form-field label { display: block; font-size: 12px; font-weight: 500; color: var(--text-2); margin-bottom: 6px; letter-spacing: 0.02em; }
.field-wrap { position: relative; }
.field-wrap input { width: 100%; padding: 9px 12px; border: 1.5px solid var(--border-strong); border-radius: var(--r-md); font-size: 14px; color: var(--text-1); background: var(--surface); transition: border-color 0.15s, box-shadow 0.15s; }
.field-wrap input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(37,99,235,0.12); }
.field-wrap input.error { border-color: var(--danger); }
.pw-toggle { position: absolute; right: 10px; top: 50%; transform: translateY(-50%); background: none; border: none; color: var(--text-3); padding: 4px; display: flex; }
.pw-toggle:hover { color: var(--text-2); }
.captcha-box { background: var(--surface-1); border: 1.5px solid var(--border); border-radius: var(--r-md); padding: 10px 14px; font-size: 14px; font-weight: 600; color: var(--text-1); margin-bottom: 6px; text-align: center; letter-spacing: 0.05em; }
.alert { padding: 10px 14px; border-radius: var(--r-md); font-size: 13px; margin-bottom: 16px; display: flex; align-items: center; gap: 8px; }
.alert-danger { background: var(--danger-bg); color: var(--danger); border: 1px solid var(--danger-border); }
.alert-success { background: var(--success-bg); color: var(--success); border: 1px solid var(--success-border); }
.shake { animation: shake 0.4s ease; }
@keyframes shake { 0%,100%{transform:translateX(0)} 25%{transform:translateX(-6px)} 75%{transform:translateX(6px)} }

/* ─── Portal layout ───────────────────────────────────────────────────────── */
.portal { display: flex; height: 100vh; overflow: hidden; background: var(--surface-1); }

/* ─── Sidebar ─────────────────────────────────────────────────────────────── */
.sidebar {
  width: var(--sidebar-w); flex-shrink: 0;
  background: var(--sidebar-bg); color: var(--sidebar-text);
  display: flex; flex-direction: column; height: 100vh; overflow: hidden;
  border-right: 1px solid var(--sidebar-border);
  transition: transform 0.25s ease;
  z-index: 200;
}
.sidebar-header { padding: 18px 16px 14px; border-bottom: 1px solid var(--sidebar-border); flex-shrink: 0; }
.sidebar-brand { display: flex; align-items: center; gap: 10px; }
.sidebar-brand-icon { width: 34px; height: 34px; background: rgba(255,255,255,0.12); border-radius: var(--r-md); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.sidebar-brand-icon svg { width: 22px; height: 22px; }
.brand-name { font-size: 12.5px; font-weight: 600; color: var(--sidebar-text-hi); line-height: 1.3; }
.brand-sub { font-size: 10.5px; color: var(--sidebar-section); margin-top: 1px; }

.nav { flex: 1; padding: 10px 8px; overflow-y: auto; }
.nav::-webkit-scrollbar { width: 4px; }
.nav::-webkit-scrollbar-track { background: transparent; }
.nav::-webkit-scrollbar-thumb { background: rgba(255,255,255,0.12); border-radius: 2px; }
.nav-section { padding: 14px 8px 5px; font-size: 9.5px; font-weight: 600; color: var(--sidebar-section); text-transform: uppercase; letter-spacing: 0.09em; }
.nav-item {
  display: flex; align-items: center; gap: 9px; padding: 7px 10px; border-radius: var(--r-md);
  font-size: 13px; color: var(--sidebar-text); cursor: pointer; margin-bottom: 1px;
  transition: background 0.12s, color 0.12s; user-select: none;
}
.nav-item i { font-size: 16px; flex-shrink: 0; opacity: 0.7; }
.nav-item:hover { background: var(--sidebar-hover); color: var(--sidebar-text-hi); }
.nav-item:hover i { opacity: 1; }
.nav-item.active { background: var(--sidebar-active); color: var(--sidebar-text-hi); font-weight: 500; }
.nav-item.active i { opacity: 1; }
.nav-item a { color: inherit; display: flex; align-items: center; gap: 9px; width: 100%; }
.nav-badge { margin-left: auto; min-width: 18px; height: 18px; background: var(--emergency); color: #fff; border-radius: var(--r-full); font-size: 10px; font-weight: 600; display: flex; align-items: center; justify-content: center; padding: 0 4px; }
.nav-badge:empty { display: none; }

/* Admin-only nav items hidden for non-admins */
[data-role="agent"] .admin-only,
[data-role="emergency_lead"] .admin-only { display: none; }

.agent-bar { padding: 12px; border-top: 1px solid var(--sidebar-border); flex-shrink: 0; }
.agent-row { display: flex; align-items: center; gap: 9px; }
.agent-avatar { width: 32px; height: 32px; border-radius: var(--r-full); background: rgba(37,99,235,0.35); color: #fff; font-size: 12px; font-weight: 600; display: flex; align-items: center; justify-content: center; flex-shrink: 0; border: 1.5px solid rgba(255,255,255,0.15); }
.agent-name { font-size: 12.5px; font-weight: 500; color: var(--sidebar-text-hi); }
.agent-meta { font-size: 10.5px; color: var(--sidebar-section); display: flex; align-items: center; gap: 5px; margin-top: 1px; }
.agent-dot { width: 6px; height: 6px; border-radius: 50%; background: #4ADE80; flex-shrink: 0; }
.role-chip { background: rgba(255,255,255,0.1); color: rgba(255,255,255,0.7); font-size: 9.5px; padding: 1px 6px; border-radius: var(--r-full); font-weight: 500; text-transform: capitalize; }
.btn-signout { margin-top: 9px; width: 100%; padding: 6px; border: 1px solid rgba(255,255,255,0.12); border-radius: var(--r-md); background: transparent; color: rgba(255,255,255,0.55); font-size: 12px; display: flex; align-items: center; justify-content: center; gap: 6px; transition: background 0.12s, color 0.12s; }
.btn-signout:hover { background: rgba(255,255,255,0.07); color: rgba(255,255,255,0.85); }

/* Mobile hamburger */
.hamburger { display: none; position: fixed; top: 12px; left: 12px; z-index: 300; background: var(--sidebar-bg); border: none; color: #fff; width: 40px; height: 40px; border-radius: var(--r-md); align-items: center; justify-content: center; box-shadow: var(--shadow-md); }
.sidebar-overlay { display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.45); z-index: 190; }

/* ─── Main area ───────────────────────────────────────────────────────────── */
.main { flex: 1; display: flex; flex-direction: column; min-width: 0; height: 100vh; overflow: hidden; }

.topbar {
  height: var(--topbar-h); flex-shrink: 0;
  background: var(--surface); border-bottom: 1px solid var(--border);
  display: flex; align-items: center; padding: 0 20px; gap: 14px;
  box-shadow: 0 1px 4px rgba(15,23,41,0.05);
  position: sticky; top: 0; z-index: 100;
}
.page-title { font-size: 15px; font-weight: 600; color: var(--text-1); flex: 1; }
.topbar-stats { display: flex; gap: 6px; align-items: center; }
.topbar-stat { display: flex; align-items: center; gap: 5px; font-size: 12px; color: var(--text-2); background: var(--surface-1); border: 1px solid var(--border); border-radius: var(--r-full); padding: 3px 10px; white-space: nowrap; }
.topbar-stat i { font-size: 14px; }
.topbar-stat.danger { background: var(--danger-bg); color: var(--danger); border-color: var(--danger-border); }
.topbar-badge { font-size: 11px; padding: 2px 9px; border-radius: var(--r-full); font-weight: 600; white-space: nowrap; }
.tb-info    { background: var(--accent-light); color: var(--accent); }
.tb-warn    { background: var(--warn-bg); color: var(--warn); }
.tb-danger  { background: var(--danger-bg); color: var(--danger); }
.tb-success { background: var(--success-bg); color: var(--success); }
.tb-muted   { background: var(--surface-2); color: var(--text-2); }

.content { flex: 1; overflow-y: auto; padding: 20px; }
.content::-webkit-scrollbar { width: 6px; }
.content::-webkit-scrollbar-track { background: transparent; }
.content::-webkit-scrollbar-thumb { background: var(--border-strong); border-radius: 3px; }

.footer-actions { height: var(--footer-h); flex-shrink: 0; padding: 0 20px; border-top: 1px solid var(--border); display: flex; gap: 8px; justify-content: flex-end; align-items: center; background: var(--surface); }
.step-counter { font-size: 12px; color: var(--text-3); margin-right: auto; }

/* ─── Buttons ─────────────────────────────────────────────────────────────── */
.btn { display: inline-flex; align-items: center; gap: 6px; padding: 7px 16px; border-radius: var(--r-md); font-size: 13px; font-weight: 500; cursor: pointer; border: 1.5px solid var(--border-strong); background: var(--surface); color: var(--text-1); transition: background 0.12s, border-color 0.12s, box-shadow 0.12s; white-space: nowrap; }
.btn:hover { background: var(--surface-2); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-dark); border-color: var(--accent-dark); }
.btn-success { background: var(--success); border-color: var(--success); color: #fff; }
.btn-success:hover { background: #166534; border-color: #166534; }
.btn-danger { background: var(--danger); border-color: var(--danger); color: #fff; }
.btn-danger:hover { background: #991B1B; border-color: #991B1B; }
.btn-ghost { background: transparent; border-color: transparent; color: var(--text-2); }
.btn-ghost:hover { background: var(--surface-2); }
.btn-sm { padding: 5px 11px; font-size: 12px; }
.btn-xs { padding: 3px 8px; font-size: 11px; border-radius: var(--r-sm); }
.btn-block { width: 100%; justify-content: center; }
.btn .spinner { width: 14px; height: 14px; border: 2px solid rgba(255,255,255,0.35); border-top-color: #fff; border-radius: 50%; animation: spin 0.6s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

/* ─── Badges ──────────────────────────────────────────────────────────────── */
.badge { display: inline-flex; align-items: center; gap: 3px; font-size: 11px; padding: 2px 8px; border-radius: var(--r-full); font-weight: 600; }
.badge-info     { background: var(--accent-light); color: var(--accent); }
.badge-success  { background: var(--success-bg); color: var(--success); }
.badge-warn     { background: var(--warn-bg); color: var(--warn); }
.badge-danger   { background: var(--danger-bg); color: var(--danger); }
.badge-muted    { background: var(--surface-2); color: var(--text-2); }
.badge-emergency{ background: var(--emergency-bg); color: var(--emergency); border: 1px solid #FECACA; }

/* ─── Cards ───────────────────────────────────────────────────────────────── */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--r-lg); padding: 16px; margin-bottom: 14px; box-shadow: var(--shadow-sm); }
.card-title { font-size: 13.5px; font-weight: 600; color: var(--text-1); margin-bottom: 14px; display: flex; align-items: center; gap: 8px; }
.card-title i { color: var(--accent); font-size: 16px; }
.card-title .card-actions { margin-left: auto; display: flex; gap: 6px; }

/* ─── Forms ───────────────────────────────────────────────────────────────── */
.form-group { margin-bottom: 12px; }
.form-group label, .form-label { display: block; font-size: 11.5px; font-weight: 500; color: var(--text-2); margin-bottom: 5px; }
.form-group input, .form-group select, .form-group textarea,
input.f-input, select.f-input, textarea.f-input {
  width: 100%; padding: 7px 11px; border: 1.5px solid var(--border-strong);
  border-radius: var(--r-md); font-size: 13.5px; color: var(--text-1);
  background: var(--surface); transition: border-color 0.15s, box-shadow 0.15s;
}
.form-group input:focus, .form-group select:focus, .form-group textarea:focus,
input.f-input:focus, select.f-input:focus {
  outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(37,99,235,0.10);
}
.form-group input.invalid, .form-group select.invalid { border-color: var(--danger); box-shadow: 0 0 0 3px rgba(185,28,28,0.10); }
.form-group textarea { min-height: 70px; resize: vertical; }
.req { color: var(--danger); }
.form-row { display: grid; gap: 12px; margin-bottom: 12px; }
.cols-2 { grid-template-columns: 1fr 1fr; }
.cols-3 { grid-template-columns: 1fr 1fr 1fr; }
.cols-4 { grid-template-columns: repeat(4,1fr); }

/* ─── Step progress ───────────────────────────────────────────────────────── */
.step-progress { display: flex; align-items: center; margin-bottom: 20px; }
.step-node { display: flex; flex-direction: column; align-items: center; gap: 5px; flex: 1; position: relative; }
.step-node:not(:last-child)::after { content: ''; position: absolute; top: 14px; left: calc(50% + 16px); right: calc(-50% + 16px); height: 2px; background: var(--border); z-index: 0; }
.step-node.done::after { background: var(--accent); }
.step-circle { width: 28px; height: 28px; border-radius: 50%; border: 2px solid var(--border-strong); background: var(--surface); color: var(--text-3); font-size: 12px; font-weight: 600; display: flex; align-items: center; justify-content: center; position: relative; z-index: 1; transition: all 0.2s; }
.step-node.active .step-circle { border-color: var(--accent); background: var(--accent); color: #fff; }
.step-node.done .step-circle { border-color: var(--accent); background: var(--accent-light); color: var(--accent); }
.step-label { font-size: 10px; color: var(--text-3); font-weight: 500; white-space: nowrap; }
.step-node.active .step-label { color: var(--accent); font-weight: 600; }
.step-node.done .step-label { color: var(--text-2); }

/* ─── Pills / radio groups ────────────────────────────────────────────────── */
.pill-group { display: flex; flex-wrap: wrap; gap: 7px; }
.pill { display: inline-flex; align-items: center; gap: 5px; padding: 5px 13px; border: 1.5px solid var(--border-strong); border-radius: var(--r-full); font-size: 12.5px; cursor: pointer; user-select: none; transition: all 0.12s; color: var(--text-2); background: var(--surface); }
.pill:hover { border-color: var(--accent); color: var(--accent); background: var(--accent-light); }
.pill.selected { border-color: var(--accent); background: var(--accent-light); color: var(--accent); font-weight: 500; }
.pill.emergency.selected { border-color: var(--emergency); background: var(--emergency-bg); color: var(--emergency); }

/* ─── Branch grid ─────────────────────────────────────────────────────────── */
.branch-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.branch-card { border: 1.5px solid var(--border); border-radius: var(--r-md); padding: 12px; cursor: pointer; transition: border-color 0.15s, box-shadow 0.15s; background: var(--surface); }
.branch-card:hover { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(37,99,235,0.08); }
.branch-card.selected { border-color: var(--accent); background: var(--accent-light); box-shadow: 0 0 0 3px rgba(37,99,235,0.12); }
.branch-card-name { font-size: 12.5px; font-weight: 600; color: var(--text-1); margin-bottom: 3px; }
.branch-card-hours { font-size: 11px; color: var(--text-2); }

/* ─── Patient lookup ──────────────────────────────────────────────────────── */
.patient-lookup { display: flex; gap: 8px; }
.patient-lookup input { flex: 1; }
.patient-found { background: var(--success-bg); border: 1px solid var(--success-border); border-radius: var(--r-md); padding: 11px 14px; margin-top: 8px; cursor: pointer; transition: box-shadow 0.12s; }
.patient-found:hover { box-shadow: 0 0 0 2px rgba(21,128,61,0.2); }

/* ─── Info / urgency boxes ────────────────────────────────────────────────── */
.info-box { background: var(--accent-light); border: 1px solid rgba(37,99,235,0.2); border-radius: var(--r-md); padding: 11px 14px; font-size: 12.5px; color: #1e4d9c; margin-bottom: 12px; display: flex; align-items: flex-start; gap: 8px; }
.info-box i { font-size: 16px; flex-shrink: 0; margin-top: 1px; }
.urgency-box { background: var(--danger-bg); border: 1px solid var(--danger-border); color: var(--danger); padding: 11px 14px; border-radius: var(--r-md); margin-bottom: 12px; font-size: 12.5px; font-weight: 500; display: flex; align-items: center; gap: 8px; }

/* ─── Confirm summary ─────────────────────────────────────────────────────── */
.summary-block { background: var(--surface-1); border: 1px solid var(--border); border-radius: var(--r-md); padding: 14px; margin-bottom: 12px; }
.summary-row { display: flex; gap: 8px; padding: 5px 0; border-bottom: 1px solid var(--border); font-size: 13px; }
.summary-row:last-child { border-bottom: none; }
.summary-label { font-weight: 500; color: var(--text-2); min-width: 110px; flex-shrink: 0; }

/* ─── List rows ───────────────────────────────────────────────────────────── */
.list-row { display: flex; align-items: center; gap: 12px; padding: 11px 0; border-bottom: 1px solid var(--border); }
.list-row:last-child { border-bottom: none; }
.list-row-main { flex: 1; min-width: 0; }
.list-row-title { font-size: 13.5px; font-weight: 500; color: var(--text-1); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.list-row-sub { font-size: 11.5px; color: var(--text-2); margin-top: 2px; }

/* ─── Tables ──────────────────────────────────────────────────────────────── */
.table-wrap { overflow-x: auto; border-radius: var(--r-md); border: 1px solid var(--border); }
table.data-table { width: 100%; border-collapse: collapse; font-size: 13px; }
table.data-table thead th { background: var(--surface-1); font-size: 11px; font-weight: 600; color: var(--text-2); text-transform: uppercase; letter-spacing: 0.06em; padding: 10px 14px; text-align: left; border-bottom: 1px solid var(--border); white-space: nowrap; position: sticky; top: 0; }
table.data-table tbody tr { border-bottom: 1px solid var(--border); transition: background 0.1s; }
table.data-table tbody tr:last-child { border-bottom: none; }
table.data-table tbody tr:hover { background: var(--surface-1); }
table.data-table td { padding: 10px 14px; vertical-align: middle; }
table.data-table td.mono { font-family: var(--font-mono); font-size: 12px; }

/* ─── Filter bar ──────────────────────────────────────────────────────────── */
.filter-bar { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 14px; }
.filter-bar input, .filter-bar select { padding: 6px 11px; border: 1.5px solid var(--border-strong); border-radius: var(--r-md); font-size: 13px; background: var(--surface); color: var(--text-1); }
.filter-bar input { flex: 1; min-width: 160px; }
.filter-bar input:focus, .filter-bar select:focus { outline: none; border-color: var(--accent); }

/* ─── Stat chips ──────────────────────────────────────────────────────────── */
.stat-chips { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 16px; }
.stat-chip { background: var(--surface); border: 1px solid var(--border); border-radius: var(--r-md); padding: 10px 14px; min-width: 100px; box-shadow: var(--shadow-sm); }
.stat-chip-val { font-size: 22px; font-weight: 700; color: var(--text-1); line-height: 1; }
.stat-chip-lbl { font-size: 11px; color: var(--text-2); margin-top: 3px; }
.stat-chip.accent .stat-chip-val { color: var(--accent); }
.stat-chip.success .stat-chip-val { color: var(--success); }
.stat-chip.warn .stat-chip-val { color: var(--warn); }
.stat-chip.danger .stat-chip-val { color: var(--danger); }

/* ─── Analytics / KPI ─────────────────────────────────────────────────────── */
.analytics-page {}
.kpi-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 18px; }
.kpi-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--r-lg); padding: 18px; box-shadow: var(--shadow-sm); position: relative; overflow: hidden; }
.kpi-card::before { content: ''; position: absolute; top: 0; left: 0; right: 0; height: 3px; }
.kpi-card.blue::before { background: var(--accent); }
.kpi-card.green::before { background: var(--success); }
.kpi-card.orange::before { background: #F59E0B; }
.kpi-card.red::before { background: var(--danger); }
.kpi-icon { width: 36px; height: 36px; border-radius: var(--r-md); display: flex; align-items: center; justify-content: center; margin-bottom: 12px; font-size: 18px; }
.kpi-card.blue .kpi-icon { background: var(--accent-light); color: var(--accent); }
.kpi-card.green .kpi-icon { background: var(--success-bg); color: var(--success); }
.kpi-card.orange .kpi-icon { background: #FFFBEB; color: #D97706; }
.kpi-card.red .kpi-icon { background: var(--danger-bg); color: var(--danger); }
.kpi-value { font-size: 28px; font-weight: 700; color: var(--text-1); line-height: 1; }
.kpi-label { font-size: 12px; color: var(--text-2); margin-top: 4px; font-weight: 500; }
.kpi-sub { font-size: 11px; color: var(--text-3); margin-top: 6px; }

.chart-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--r-lg); padding: 18px; margin-bottom: 14px; box-shadow: var(--shadow-sm); }
.chart-title { font-size: 13px; font-weight: 600; color: var(--text-1); margin-bottom: 14px; display: flex; align-items: center; gap: 7px; }
.chart-title i { color: var(--accent); }
.chart-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-bottom: 14px; }
.chart-grid-3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 14px; margin-bottom: 14px; }

/* Bar chart (horizontal) */
.hbar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.hbar-label { font-size: 11.5px; color: var(--text-2); width: 160px; flex-shrink: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; text-align: right; }
.hbar-track { flex: 1; height: 18px; background: var(--surface-1); border-radius: var(--r-sm); overflow: hidden; }
.hbar-fill { height: 100%; border-radius: var(--r-sm); background: var(--accent); transition: width 0.5s ease; display: flex; align-items: center; justify-content: flex-end; padding-right: 6px; }
.hbar-val { font-size: 10.5px; font-weight: 600; color: #fff; }
.hbar-fill.sm-val { justify-content: flex-start; padding-right: 0; padding-left: 6px; }
.hbar-fill.sm-val .hbar-val { color: var(--text-2); }

/* Donut chart */
.donut-wrap { display: flex; gap: 20px; align-items: center; }
.donut-svg { flex-shrink: 0; }
.donut-legend { display: flex; flex-direction: column; gap: 8px; }
.donut-legend-row { display: flex; align-items: center; gap: 8px; font-size: 12px; }
.donut-swatch { width: 10px; height: 10px; border-radius: 2px; flex-shrink: 0; }
.donut-lname { color: var(--text-2); flex: 1; }
.donut-lval { font-weight: 600; color: var(--text-1); }

/* Emergency feed */
.emerg-row { display: flex; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--border); align-items: flex-start; }
.emerg-row:last-child { border-bottom: none; }
.emerg-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--emergency); flex-shrink: 0; margin-top: 5px; }
.emerg-main { flex: 1; min-width: 0; }
.emerg-ref { font-size: 11px; font-family: var(--font-mono); color: var(--text-3); }
.emerg-name { font-size: 13.5px; font-weight: 600; }
.emerg-branch { font-size: 12px; color: var(--text-2); }
.emerg-time { font-size: 11px; color: var(--text-3); white-space: nowrap; }

/* Agent table role chips */
.role-badge { display: inline-flex; padding: 2px 8px; border-radius: var(--r-full); font-size: 10.5px; font-weight: 500; }
.role-badge.admin { background: rgba(37,99,235,0.1); color: var(--accent); }
.role-badge.agent { background: var(--surface-2); color: var(--text-2); }
.role-badge.emergency_lead { background: var(--danger-bg); color: var(--danger); }

/* ─── Empty state ─────────────────────────────────────────────────────────── */
.empty-state { text-align: center; padding: 48px 20px; color: var(--text-3); }
.empty-state i { font-size: 40px; margin-bottom: 10px; display: block; }
.empty-state p { font-size: 14px; }
.empty-state small { font-size: 12px; margin-top: 4px; display: block; }

/* ─── Drawer (slide-over for detail/complete) ─────────────────────────────── */
.drawer-overlay { display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.35); z-index: 400; }
.drawer-overlay.open { display: flex; justify-content: flex-end; }
.drawer { width: 440px; max-width: 96vw; height: 100vh; background: var(--surface); box-shadow: var(--shadow-lg); display: flex; flex-direction: column; }
.drawer-header { padding: 16px 20px; border-bottom: 1px solid var(--border); display: flex; align-items: center; gap: 10px; flex-shrink: 0; }
.drawer-title { font-size: 15px; font-weight: 600; flex: 1; }
.drawer-body { flex: 1; overflow-y: auto; padding: 20px; }
.drawer-footer { padding: 14px 20px; border-top: 1px solid var(--border); display: flex; gap: 8px; justify-content: flex-end; flex-shrink: 0; }

/* ─── Toast ───────────────────────────────────────────────────────────────── */
#toast-root { position: fixed; top: 16px; right: 16px; z-index: 9999; display: flex; flex-direction: column; gap: 8px; pointer-events: none; }
.toast { display: flex; align-items: center; gap: 10px; padding: 12px 16px; border-radius: var(--r-md); font-size: 13px; font-weight: 500; box-shadow: var(--shadow-lg); pointer-events: all; min-width: 240px; max-width: 360px; opacity: 0; transform: translateX(20px); transition: opacity 0.22s, transform 0.22s; border: 1px solid transparent; }
.toast.show { opacity: 1; transform: translateX(0); }
.toast i { font-size: 17px; flex-shrink: 0; }
.toast-success { background: var(--success-bg); color: var(--success); border-color: var(--success-border); }
.toast-error   { background: var(--danger-bg);  color: var(--danger);  border-color: var(--danger-border); }
.toast-warn    { background: var(--warn-bg);    color: var(--warn);    border-color: var(--warn-border); }
.toast-info    { background: var(--accent-light);color: var(--accent); border-color: rgba(37,99,235,0.2); }

/* ─── Search input ────────────────────────────────────────────────────────── */
.search-wrap { position: relative; }
.search-wrap i { position: absolute; left: 10px; top: 50%; transform: translateY(-50%); color: var(--text-3); font-size: 15px; pointer-events: none; }
.search-wrap input { padding-left: 32px; }

/* ─── Responsive ──────────────────────────────────────────────────────────── */
@media (max-width: 1024px) {
  .kpi-grid { grid-template-columns: repeat(2,1fr); }
  .chart-grid-3 { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 768px) {
  .sidebar { position: fixed; top: 0; left: 0; transform: translateX(calc(-1 * var(--sidebar-w))); }
  .sidebar.open { transform: translateX(0); }
  .sidebar-overlay.open { display: block; }
  .hamburger { display: flex; }
  .main { width: 100vw; }
  .kpi-grid { grid-template-columns: 1fr 1fr; }
  .chart-grid-2, .chart-grid-3 { grid-template-columns: 1fr; }
  .cols-3 { grid-template-columns: 1fr 1fr; }
  .branch-grid { grid-template-columns: 1fr 1fr; }
  .topbar-stats { display: none; }
  .hbar-label { width: 100px; }
}
@media (max-width: 520px) {
  .kpi-grid { grid-template-columns: 1fr; }
  .cols-2, .cols-3 { grid-template-columns: 1fr; }
  .branch-grid { grid-template-columns: 1fr; }
  .drawer { width: 100vw; }
}